Yessssss!!! You can check out the exact warranty period on the product page:

Our online 11.11 promotion offers are available exclusively on the official amika website, but we also have a variety of retail offers, please come and visit our stores or counters if you want to know more.

Following confirmation of your order details, your products will normally be delivered to a Hong Kong address between 3-5 business days during the promotion period.

While do our best to ensure the timely delivery of all orders, please understand that we are only provided with an estimated delivery date from our carriers. On rare occasions, these packages can arrive outside of the estimated timeframe.

If your estimated delivery date has passed and you haven’t received your order, please get in touch with our friendly customer service team at [email protected] with your order number and we’ll be happy to check for you.

When your order has been processed, you will receive both email and SMS providing you with a tracking number to check up on your order.

Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it’s not moving, chances are it’s on its way!

We deliver to Hong Kong, Macau, China, Taiwan and Singapore.
Mind you, you’re required to pay customs charges, import duties and taxes where applicable at the delivery destination. If you have any concerns, please check with your local customs office before placing your orders.

Shipping within Hong Kong / Macau is a flat rate of HK$50. Orders over HK$800 are eligible for free shipping!

Shipping in China is a flat rate of RMB$100. Orders over RMB$1300 are eligible for free shipping!

Shipping in Taiwan is a flat rate of NT$599. Orders over NT$12000 are eligible for free shipping!

For other locations shipping, there is a flat rate of HK$150. Orders over HK$3000 are eligible for free shipping!

In order to make sure our service is able to exceed your expectations, we will deliver your order in the best way. Please rest assured, we will only charge one delivery fee per order regardless of the number of boxes received.

In line with our Terms and Conditions, the consignee is required to pay for all customs charges, import duties and taxes and postal clearance fees where applicable at the delivery destination.

Please check out “Delivery locations and shipping charges” under “Terms & Conditions” at https://www.amika.com.hk/terms-conditions/ for more details.

We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please provide us with your online order number with photo(s) of your flawed item via [email protected] within 7 days of delivery, so we can take a closer look and help with a solution!

Nope, sorry. Delivery from SF Express to your door is arranged for you.

We have no refund policy. As soon as your order has been successfully placed, we are unable to make any changes to either your items or receiver’s details, so please make sure you grab the right products!

Oops, free gifts will be randomly assigned, based on availability, so you will not be able to choose.

There are a few reasons why this might be happening! If there is a sale event going on, coupon codes are temporarily disabled as they cannot be combined with other discounts. Some items are not eligible for discounts. If none of these apply to the situation, please reach out with us to get that checked, before placing an order.

Please note, items placed in the cart are NOT reserved. You must complete check out to secure your order.

Online purchases do not come with membership or hair styling service.

Sure! Our stylers, curlers, straightening brushes and mini hair dryer all have universal voltage, meaning you can use your hair tool in any country using a travel adapter.

Power Cloud repair and smooth dryer will only work in countries where a 220-240V power supply is available.

However, we recommend you check the voltage available and requirements on the carriage of electronic goods in your destination before you travel.

Our Fusion Styler features tourmaline infused titanium plates which produces an abundance of negative ions which close the cuticle for shiny, frizz free hair, and far-infrared which ensures heat locks moisture into the hair. The longer plates (about 1 inch long) is good for beginners.

Digital Titanium Styler features titanium plates and energy-efficient MCH ceramic heat technology. Titanium plates are durable and microscopically smooth for a snag free glide. The MCH ceramic heating technology is the latest and most innovative technology, it is energy-saving, rapid heating and instant heat recovery, and emits far-infrared heat and negative ions. Also, Digital Titanium Styler has a digital monitor, it can be set to shut off in 10-minute increments (up to 60 min.) using the /- buttons. Once the time has expired the styler will automatically shut off.

You can find everything you need to know about the different hair tools at www.amika.com.hk/comparison-table-stylers/ .

Digital Titanium Stylers may have different promotions for different patterns; however, they are all the same, they just come in different colors or patterns.

You can find everything you need to know about the different hair tools at www.amika.com.hk/product-comparison/.

Our Terms and Conditions page contains detailed information about the entire warranty claim process. Please visit there for more details.

Repairs or warranty extensions are not available from us. We will directly replace a brand new one for eligible customers within the warranty period.

For more information about how to receive a replacement hair tool if yours is defective, please check out “Redeem Warranty” on our Terms and Conditions page .