FAQ

The offers are exclusively for amika online shop. They are not available in stores and counters. However, we’re rolling out different retail promotions from time to time, please stay tuned with us on Instagram and be the first to know about our latest deals & promotions!

We accept major credit cards (American Express, Mastercard and Visa), PayPal and Alipay.

We have no refund policy. As soon as your order has been successfully placed, we are unable to make any changes to either your items or receiver’s details, so please make sure you grab the right products!

Unfortunately, no. Door-to-door delivery service will be arranged for you by SF Express.

Hong Kong / Macau orders typically arrive within 2-4 days during non-peak period.
Overseas shipping may take 5-21 days, depending on your location. Further information on overseas shipping can be found at T&C.
During the holidays or sales campaigns when order volume is large, delivery time might be slightly longer.

When your order has been processed, you will receive an email providing you with a tracking number to check up on your order.

Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it’s not moving, chances are it’s on its way!

We ship to Hong Kong, Macau, China, Taiwan and Singapore.
Just a little reminder, you’re required to pay customs charges, import duties and taxes where applicable at the delivery destination. If you have any concerns, please check with your local customs office before placing your orders.

Shipping within Hong Kong / Macau is a flat rate of HK$50. Orders over HK$800 are eligible for free shipping!

Shipping in China is a flat rate of RMB$100. Orders over RMB$1300 are eligible for free shipping!

Shipping in Taiwan is a flat rate of NT$599. Orders over NT$12000 are eligible for free shipping!

For other locations, there is a flat rate of HK$150. Orders over HK$3000 are eligible for free shipping!

For online purchases, regular price styling tools come with lifetime warranty service. Different promotions may offer different warranty period. You can find out the exact warranty period on the product page. However, applying promotion code might subject to automatic alteration on warranty period. See full promotion codes T&Cs HERE. If you have any doubts, please check with us before purchasing.

Mini styling tools come with 1 year warranty service.

As an online business our prices change in response to trends, stock and demand from customers. In this case we will not refund the difference.

When you place an order, you will see a box on the check-out page where you can enter your coupon code. The coupon code and discount will appear immediately and be added to your ’Coupons’.
Oh and, only one coupon can be used per purchase.

There are a few reasons why this might be happening! If there is a sale event going on, extra discounts are temporarily disabled. Coupon codes also cannot be combined with other discount codes. Some items are not eligible for discounts. If none of these apply to the situation, please reach out with us to get that checked, before placing an order.

To claim your warranty, please submit a claim HERE. You will then receive a feedback from us by email in about 2 business days.

Details of the entire warranty claim process can be found under “Redeem Warranty” in our T&C .

We do not offer warranty extension or repair service. We will offer a brand new replacement directly for eligible customers within the warranty.

To check if you are eligible to get a new replacement for your defective hair tool, please view “Redeem Warranty” in our T&C.

Online purchases do not come with membership or hair styling service.