Are the promotion tools entitled with any warranty service?
Yessssss!!! They all come with 1 year warranty from the original date of purchase. Please click HERE to check out our warranty details.
Can I enjoy the same promotion at your shops?
Unfortunately, no. This promotion is only valid at amika online store.
When will I receive my product?
Once your order details are confirmed, your products will normally be delivered within 7-14 working days during the promotion period, depending on your location. We do our best to ensure the timely delivery of all orders. But, please understand that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated time-frame. If you want to track the delivery status of your order, please click HERE.
If your estimated delivery date has passed and you haven’t received your order, please email us via firstname.lastname@example.org with the order number and we’ll be happy to check for you.
Do you ship to other locations?
We deliver to Hong Kong, Macau, China, Taiwan and Singapore.
Mind you, you’re required to pay customs charges, import duties and taxes where applicable at the delivery destination. If you have any concerns, please check with your local customs office before placing your orders.
How much will shipping cost?
Shipping within Hong Kong / Macau is a flat rate of HK$50. Orders over HK$800 are eligible for free shipping!
Shipping in China is a flat rate of RMB¥100. Orders over RMB¥1300 are eligible for free shipping!
Shipping in Taiwan is a flat rate of NT$599. Orders over NT$12000 are eligible for free shipping!
Shipping in Singapore is a flat rate of HK$150. Orders over HK$3000 are eligible for free shipping!
I’ve already placed my order, can I cancel or make changes to it?
We have no refund policy. As soon as your order has been successfully placed, we are unable to make any changes to either your items or order details, so please make sure you grab the right products!
Can I still use a promo code during this 11.11 promotion?
We’re offering you the lowest possible prices, so no promo code is needed.
What should I do if I receive a faulty item?
You shouldn’t have any problem with our brand new products. However, if you have any concerns, please share more details with us via email@example.com within 7 days.
Can I use my hair tool outside Hong Kong?
Sure! Our stylers, curlers, straightening brushes and mini hair dryer all have universal voltage, meaning you can use your hair tool in any country using a travel adapter.
Power Cloud repair and smooth dryer will only work in countries where a 220-240V power supply is available.
However, we recommend you check the voltage available and requirements on the carriage of electronic goods in your destination before you travel.
Can I pick up my order at the counter?
Once your order has been processed and dispatched, it will be delivered by courier to a designated address.
Are the products entitled with any warranty service?
Regular price styling tools are entitled with lifetime warranty service.
Mini styling tools and promotion items are entitled with 1 year warranty service.
Promotion offers warranty service depends on particular terms & conditions.
for warranty terms & conditions, please click here.
Can I enjoy promotions at the counter?
The online promotions are only valid at amika online store.
Can I enjoy a membership & a hair styling service?
Membership / Hair styling service / Welcoming gift are not included.
When will the order be delivered？
Once your order has been received, it will be delivered to a designated address.
Hong Kong / Macau: 5 – 7 working days
China: 7 – 14 working days ( For those orders to be delivered to location outside Guangdong province or remote districts may take a relatively long time, the delivery time may take up to 14 working days.)
Other locations: 14 – 21 working days
Delivery time may vary due to regions of delivery, custom issues, logistic arrangements, weather and public holiday. The forwarders have no control over and will not be responsible for any delay.
When will the promotion end?
Promotion offer period depends on particular terms & conditions, products are available while stock lasts.
I have placed an order, can I add more products to my order / can I change the ordered product?
After completing your order and payment, we cannot add products or change the order.
How do I enjoy the warranty service? Do I need to register the warranty card?
For purchases online, your warranty will be activated automatically and will be sent to you by email.
For in-store purchases, you must fill in this form within 14 days from the purchase date to claim your warranty.
Can I change the delivery address / mobile phone number / contact person?
Please email firstname.lastname@example.org your order number , contact person, mobile phone number & delivery address within 1 working day, and we will try our best to help you depends on the special occasion. If it’s been more than 1 working day, we will not be able to make any changes. Any changes will affect the order delivery time.
Can I extend the 1 year warranty service?
We do not offer warranty extend service. We will offer a brand new product with valid warranty service. Please contact us at email@example.com for warranty service arrangement.
Can I repair the product?
For a more professional and efficient service, no replacement parts or repairs are provided under warranty, we will offer a brand new product for your to enjoy. Please contact us at firstname.lastname@example.org for warranty service arrangement.
Can I cancel my order? Can I do the refund?
Our online store products are non-refundable. In order to ensure the quality of our products, we will inspect them before delivery. If any problems are found with the product within 7 days of receiving your order, we are happy to exchange a brand new product for you, please email email@example.com for exchange arrangement. if your product is found to be defective, we also provide professional warranty service afterwards. For warranty terms & conditions, please click here.