FAQ

Once your order has been processed and dispatched, it will be delivered by courier to a designated address.

Regular price styling tools are entitled with lifetime warranty service.
Mini styling tools and promotion items are entitled with 1 year warranty service.
Promotion offers warranty service depends on particular terms & conditions.

for warranty terms & conditions, please click here.

The online promotions are only valid at amika online store.

Membership / Hair styling service / Welcoming gift are not included.

Once your order has been received, it will be delivered to a designated address.

Delivery time:

Hong Kong / Macau: 5 – 7 working days

China: 7 – 14 working days ( For those orders to be delivered to location outside Guangdong province or remote districts may take a relatively long time, the delivery time may take up to 14 working days.)

Other locations: 14 – 21 working days

Delivery time may vary due to regions of delivery, custom issues, logistic arrangements, weather and public holiday. The forwarders have no control over and will not be responsible for any delay.

Promotion offer period depends on particular terms & conditions, products are available while stock lasts.

After completing your order and payment, we cannot add products or change the order.

For purchases online, your warranty will be activated automatically and will be sent to you by email.
For in-store purchases, you must fill in this form within 14 days from the purchase date to claim your warranty.

Please email cs@amika.com.hk your order number , contact person, mobile phone number & delivery address within 1 working day, and we will try our best to help you depends on the special occasion. If it’s been more than 1 working day, we will not be able to make any changes. Any changes will affect the order delivery time.

We do not offer warranty extend service. We will offer a brand new product with valid warranty service. Please contact us at cs@amika.com.hk for warranty service arrangement.

For a more professional and efficient service, no replacement parts or repairs are provided under warranty, we will offer a brand new product for your to enjoy. Please contact us at cs@amika.com.hk for warranty service arrangement.

Our online store products are non-refundable. In order to ensure the quality of our products, we will inspect them before delivery. If any problems are found with the product within 7 days of receiving your order, we are happy to exchange a brand new product for you, please email cs@amika.com.hk for exchange arrangement. if your product is found to be defective, we also provide professional warranty service afterwards. For warranty terms & conditions, please click here.