FAQ – backup

Can I pick up the order at counter?

Once your order has been processed and dispatched, it will be delivered by courier to designated addresss.

Are the products entitled with lifetime warranty service?

Promotion products are entitled with 1 year warranty service, for warranty terms & conditions, please visit: http://www.amika.com.hk/terms-and-conditions/ **Membership/Hair styling service/Welcoming gift are not included.

Can I enjoy the offer at counters?

The promotion is only valid at amika online store.

Can I enjoy membership & hair styling service?

Membership/ Hair styling service/ Welcoming gift are not included.

When will the order delivered / when can I received the order?

Once your order has been received, it will be arranged in 5-7 working days.

When will the promotion end?

Promotion products are available while stock lasts.

I have placed the order, can I add more products to my order?

After complete order and payment, we cannot add product or change the order.

How to enjoy the warranty service? Do I need to register the warranty card?

Once receive the order and warranty card, please complete registration within 14 days to enjoy 1 year warranty. Please keep the warranty form together with your order confirmation email for the future warranty redemption.

Can I change the delivery address / mobile phone no / contact person?

Please kindly provide your order no. , contact person, mobile phone no & delivery address for our follow up.

Can I extend the 1 year warranty service?

We do not have warranty extend service. We will offer a brand new product in valid warranty service. Please contact us for warranty service arrangement.

Can I repair the product?

For a more professional and efficient service, no replacement parts or repairs are provided under warranty, we will offer a brand new product for your to enjoy. Please contact us for warranty service arrangement.

Can I cancel the order? Can I do the refund?

Promotion offer is non-refundable.

Can I have the tracking no?

Please kindly provide your order no. , contact person & mobile phone no for our follow up.

Why my order still not received yet?

Due to enthusiastic response, we will arrange your order in 5-7 working days.

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