Once your order has been processed and dispatched, it will be delivered by courier to designated addresss.
Are the products entitled with lifetime warranty service?
Promotion products are entitled with 1 year warranty service, for warranty terms & conditions, please visit: http://www.amika.com.hk/terms-and-conditions/ **Membership/Hair styling service/Welcoming gift are not included.
Can I enjoy the offer at counters?
The promotion is only valid at amika online store.
Can I enjoy membership & hair styling service?
Membership/ Hair styling service/ Welcoming gift are not included.
When will the order delivered / when can I received the order?
Once your order has been received, it will be arranged in 5-7 working days.
When will the promotion end?
Promotion products are available while stock lasts.
I have placed the order, can I add more products to my order?
After complete order and payment, we cannot add product or change the order.
How to enjoy the warranty service? Do I need to register the warranty card?
Once receive the order and warranty card, please complete registration within 14 days to enjoy 1 year warranty. Please keep the warranty form together with your order confirmation email for the future warranty redemption.
Can I change the delivery address / mobile phone no / contact person?
Please kindly provide your order no. , contact person, mobile phone no & delivery address for our follow up.
Can I extend the 1 year warranty service?
We do not have warranty extend service. We will offer a brand new product in valid warranty service. Please contact us for warranty service arrangement.
Can I repair the product?
For a more professional and efficient service, no replacement parts or repairs are provided under warranty, we will offer a brand new product for your to enjoy. Please contact us for warranty service arrangement.
Can I cancel the order? Can I do the refund?
Promotion offer is non-refundable.
Can I have the tracking no?
Please kindly provide your order no. , contact person & mobile phone no for our follow up.
Why my order still not received yet?
Due to enthusiastic response, we will arrange your order in 5-7 working days.
