FAQ – backup

Once your order has been processed and dispatched, it will be delivered by courier to designated addresss.

Promotion products are entitled with 1 year warranty service, for warranty terms & conditions, please visit: http://www.amika.com.hk/terms-and-conditions/ **Membership/Hair styling service/Welcoming gift are not included.

The promotion is only valid at amika online store.

Membership/ Hair styling service/ Welcoming gift are not included.

Once your order has been received, it will be arranged in 5-7 working days.

Promotion products are available while stock lasts.

After complete order and payment, we cannot add product or change the order.

Once receive the order and warranty card, please complete registration within 14 days to enjoy 1 year warranty. Please keep the warranty form together with your order confirmation email for the future warranty redemption.

Please kindly provide your order no. , contact person, mobile phone no & delivery address for our follow up.

We do not have warranty extend service. We will offer a brand new product in valid warranty service. Please contact us for warranty service arrangement.

For a more professional and efficient service, no replacement parts or repairs are provided under warranty, we will offer a brand new product for your to enjoy. Please contact us for warranty service arrangement.

Promotion offer is non-refundable.

Please kindly provide your order no. , contact person & mobile phone no for our follow up.

Due to enthusiastic response, we will arrange your order in 5-7 working days.