1. Please fill in the form below and upload photos in the required fields.
2. An email confirmation will be sent to you within 2 working days. Administration fee of HK$198 for each defective product must be paid in full via link provided in the e-mail.
3. Once administration fee payment is confirmed, you will receive an email with shipping details. Please print it out and return together with the defective product to the assigned address.
4. SF tracking number will be provided via e-mail upon dispatch of new product.
5. 10 working days for delivery of new product from receiving date.