1. Please fill in the form below and upload photos in the required fields.
2. If your request has been approved, you will receive an email within 2 working days with a link to settle an administration fee of HKD198. In case of rejected application, you will receive an email with application declined reason.
3. Shortly after payment, you will be emailed a confirmation with our warehouse address. Please print out the confirmation and include it with your hair tool in the return package.
4. Place your hair tool and the printed confirmation into secure packaging (ideally the original delivery box).
5. Check for the nearest SF Express store to drop off your package for return. Inform SF Express that the package will be paid for upon receipt to amika Warranty Exchange.
6. Upon receiving your return, we will send you a tracking number in a delivery email, please allow 10 business days for your new replacement product to be delivered.