Terms & conditions

For online purchases, your warranty will be activated automatically. No registration is needed. Please save your online order confirmation for future reference.
For in-store purchases, you are required to activate your warranty online within 14 days of your purchase date. Please save your purchase invoice for future reference.
Apart from our retail shops, you can find below a full list of amika Hong Kong’s official distribution channels:

o Asia Miles
o Broadway Photo Supply Ltd.
o EESE
o E-Lifestlye Travel Retail
o Fortress
o Inflight Sales – Cathay Pacific (CX), Cathay Dragon (KA) and Hong Kong Airlines (HX)
o On the List
o Panda Sociedade de Gestao de Investimentos Limitada
o Pinkoi
o Royal Electronics 來來Macau
o The Club (HKT)
o Wing On
o Zalora

If you purchased your hair tools through our official distributors or other promotional channels, you will get a 1-year warranty service.

Our warranty service is only applicable to hair tools purchased from amika Hong Kong, amika Macau, our authorized retailers and our official distribution channels.
Warranty period starts from the date of purchase.
Warranty service is non-transferable with ownership and will be terminated immediately upon resales or any other change in ownership.

You are eligible to pursue a warranty claim under three conditions, as follows:

• You are able to present the hair tool;
• You are able to present the official receipt of the hair tool;
• You have activated your warranty by registering your hair tool within 14 days of purchase (except for online purchase).

Defective hair tool will be replaced with the same model (Discontinued models will be replaced by a designated existing model). However, the tool design will be randomly assigned (subject to availability) and may not be the same as your original purchase.
All returned defective products, accessories and/or parts shall become the property of amika and non-returnable to customer.
amika will not issue any report in relation to the conditions and follow up details of the product.

To redeem your warranty, please follow the steps below:

1. Please fill in the request form at https://www.amika.com.hk/redeem-warranty/ .
2. If your request has been approved, you will receive an email within 2 working days, with a link to settle an administration fee of HKD198. In case of rejected application, you will receive an email with application declined reason.
3. Shortly after payment, you will be emailed a confirmation. An address, where you should send your hair tool to, will be provided there. Please print out the confirmation and include it with your hair tool in the return package.
4. Place your hair tool and the printed confirmation into secure packaging (ideally the original box).
5. Check for the nearest SF Express store to drop off your package for return. Inform SF Express that the package will be paid for upon receipt to amika Warranty Exchange.
6. Upon receiving your return, we will send you a tracking number in a delivery email, please allow 10 business days for your new replacement product to be delivered.

While we’re happy to process warranty claims, the warranty does not cover the following:

• Hair tool damage caused by abuse or misuse, such as dropping the item, plugging it into the incompatible of power outlet, switching to the wrong voltage, misplacement (e.g. exposing the item to water), not following package instructions, or any other external or human cause.
• Hair tools that have been tampered with or an attempted repair has been carried out.
• Hair tools we deem are not defective.

amika reserves the right of final decision in case of any dispute arising from warranty service and changes to Terms and Conditions any time without prior notice.